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  • Overview
  • Key Features
  • Getting Started
    • Installation
    • Quick Start Guide
    • Configuration Options
    • Authentication
  • NPM Package
    • Installation
    • Core API Reference
    • Event Tracking
    • Experimentation
    • Performance Monitoring
    • Session Recording
    • Error Tracking
    • Advanced Configuration
  • A/B Testing & Experimentation
    • Creating Experiments
    • Targeting Users
    • Measuring Results
    • Statistics & Significance
    • Best Practices
  • Analytics Dashboard
    • Overview
    • User Journey Analysis
    • Conversion Funnels
    • Custom Reports
  • Session Recording
    • Privacy Considerations
    • Viewing Recordings
    • Filtering & Searching
    • Heatmaps
  • Performance Monitoring
    • Core Web Vitals
  • User Management
    • Roles & Permissions
    • Team Collaboration
    • Access Controls
    • Audit Logs
  • Troubleshooting
    • Common Issues
    • Debugging Tools
    • Error Reference
  • Appendix
    • Glossary
    • API Status Codes
    • Migration Guides
    • Release Notes
    • Roadmap
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  1. Troubleshooting

Common Issues

Even with careful implementation, analytics and experimentation systems can encounter issues. This section provides guidance for identifying, diagnosing, and resolving common problems with Mtrix.

Common Issues

Data Collection Gaps

Issue: Events are not being tracked or there are missing periods in your data.

Possible Causes:

  1. JavaScript errors preventing code execution

  2. Ad blockers or privacy tools

  3. Incorrect implementation

  4. Network connectivity issues

  5. API rate limiting

Solutions:

  1. Check for JavaScript Errors:

    • Open browser developer tools (F12 or Cmd+Opt+I)

    • Look for errors in the Console tab

    • Fix any errors that might be interrupting the Mtrix script

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Last updated 1 month ago