Common Issues

Even with careful implementation, analytics and experimentation systems can encounter issues. This section provides guidance for identifying, diagnosing, and resolving common problems with Mtrix.

Common Issues

Data Collection Gaps

Issue: Events are not being tracked or there are missing periods in your data.

Possible Causes:

1. JavaScript errors preventing code execution

2. Ad blockers or privacy tools

3. Incorrect implementation

4. Network connectivity issues

5. API rate limiting

Solutions:

1. Check for JavaScript Errors:

   • Open browser developer tools (F12 or Cmd+Opt+I)

   • Look for errors in the Console tab

   • Fix any errors that might be interrupting the Mtrix script